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FAQs

Your service and benefits will be active within 48 hours of the completion of the online registration process.

We shall send you a registration confirmation, with all your details, chosen options and benefits, to your specified email address. 

Your service and benefits are available online via our product website.

Login failures could be the result of various problems, such as the delay of your registration data to be available on our Login site. You are welcome to contact our CRM department via online chat or email in the meantime.

You may pay your monthly service subscription fees via your MasterCard, VISA or CUP debit or credit card.

Your service benefits may be increased subject to your disposable income and the product option you choose.

You may change your product option at any time, subject to your disposable income, via the self-service options under Login on this website.

If you have not made a secure payment during your registration process, your once-off registration fee will automatically be debited within 24 hours of registration. All other fees and amounts due will be collected automatically as close as possible to your pay day.

A refund request should be done in writing to the client care email address as listed in the Contact Us section of this website, or via the self-service functions under Login.

During the first 30 days after signing up for this service, you may cancel immediately, by writing to the client care email address as listed in the Contact Us section of this website, or via the self-service functions under Login. Should you wish to cancel later than 30 days after signing up, you must give us at least three calendar months’ written notice.

You may list the people or professionals, with their contact details, that you would want to respond to your emergency, by writing to the client care email address as listed in the Contact Us section of this website, or via the self service functions under Login.

All you must do is install the iSOS application from the Google Play Store and press the appropriate button in case of a specific emergency.

Yes, you may change your listed mobile number in our records, at any time, by writing to the Client Care email address as listed in the Contact Us section of this website, or via the self-service functions under Login.

Should you wish to speak to an attorney in case of a Legal Emergency, just call our product hotline as listed in the header of this website or see the contact details as listed in the Request Service section via the self-service functions under Login.

Simply contact our Client Care department and provide the details of the lawyer of your choice, as well as a proforma-invoice for a 30-minute consultation from your lawyer. Once approved, our, Client Care Department will arrange payment to your lawyer, and you may book your consultation.

After you have completed the online registration process and you have paid your Annual Registration Fee & 1st Monthly Subscription Fee, you can simply login and request your 1st Cashback Loyalty Reward from our website and we shall, subject to your Reward Allowance Limit, transfer your requested Loyalty Allowance amount to your card within 24 Hours. Please note that it may take up to a few days to reflect in your account.

Your Initial Loyalty Allowance Limit is subject to your chosen product option, as listed on the How It Works page.

Your Loyalty Reward Allowance Limit is subject to your chosen product option and your disposable income.

During the first three months you may only access your Initial Loyalty Reward Allowance Limit, where after you will enjoy access to your full maximum Loyalty Reward Allowance, subject to you being up to date with your monthly subscription fee payments.

No, your Loyalty Reward Allowance is a grant from us to thank you for your loyalty and to reward you for making regular subscription payments and does not have to be repaid.

In some instances, we might be unable to process reward payments directly to your debit / credit card due to restrictions within the banking system. Should this be the case, we effect pay-outs through alternative channels, such as PayPal or EFT to your bank account. Pay-outs to debit / credit cards are immediate, whilst pay-outs to PayPal or your bank account are usually effected on the next business day after we receive your request and might even reflect in your account a few days later.




CareAssist is rendered by LifeStyle Direct Financial Services (Pty) Ltd, duly registered in South Africa (company registration no 2009/008897/07). We comply fully with applicable laws and regulations and with international marketing and consumer service best practise guidelines.

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For all customer support enquiries, please chat to us online now, or contact us as follow:

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